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DHL was established by Adrian Dalsey, Larry Hillblom and Robert Lynn in 1969 as a door-to-door express cargo company mainly operating between San Francisco and Honolulu. Having commenced its business carrying ship documents to prevent demurrage (the fee paid for the days the ship berthed), the company first included Far East and Pacific (1971), the UK (1974) and the Gulf countries (1977) in its service network. The company then started to provide services to the Middle East, Latin America and Africa between 1976 and 1978. DHL’s most important growth move took place between 1985 and 1988. During this period, the number of customers doubled, whereas the consignment quadrupled, as a result of the investments and effective use of technology.


DHL, the market leader of the logistics sector worldwide, is also the “World’s Leading Logistics Company”. The management of the DHL supply chain provides customized logistics solutions, with its expertise in international freight (land, marine, rail and air), express cargo and international post services. Having annual revenues exceeding EUR 60 billion globally, DHL meets all logistic and supply chain needs of its customers, with its network covering more than 220 countries and regions, about 500,000 employees, superior service quality and vast experience.


Providing service for a total of 2.6 million customers in more than 220 countries, DHL Express satisfies the door-to-door express freight of its customers, with its about 100,000 international experts, and more than 250 airplanes and a fleet of about 40,000 vehicles over three global hubs (Cincinnati, Hong Kong and Leipzig) and a total of 19 regional hubs.


Having started to operate in Turkey in 1981, DHL Express is the founder of express air freight industry in our country, which is also true for the rest of the world. Maintaining its leading position since its establishment and continuing to provide the first examples of many products and services in the industry, DHL Express is defined as reliable, innovative, pioneer, rapid and leader in the eyes of its customers. With a market share of over 50 percent in Turkey, DHL Express adopts meeting customer needs with its customer-oriented approach as a principle. With its specialized staff of around 1,000 people, 400 vehicles and approximately 40 offices all over Turkey, DHL Express Turkey offers service to 65 percent of the population. As a ground breaking leader in the sector, DHL Express put into service its second airplane that will take off from the İstanbul Sabiha Gökçen Airport with a big investment at the end of 2014. Thus, DHL Express has become the first and only rapid air freight company which has flights on both sides of İstanbul, the Atatürk Airport and the Sabiha Gökçen Airport.


Following the acquisition of Exel by Deutsche Post as of the end of 2005, DHL Danzas Air & Ocean, which has been operating in the air and ocean freight industry in Turkey since 2003, started to offer services under the DHL Global Forwarding brand and continued its leading position in the market since then. Adopting customer satisfaction as a principle, DHL Global Forwarding Turkey has maintained its top ranking in the IATA list, achieved in air freight in 2007, and risen to the top position as a forwarder in full and groupage (LCL) container freight. Expanding its customer portfolio day by day in accordance with the developments it has seized in imports and exports in industrial terms, in parallel with foreign trade figures of the country, DHL Global Forwarding is able to address all types of industries thanks to its service diversity and geographical superiority. DHL Global Forwarding creates a difference for its customers with its motivated and dynamic staff of 210 persons rendering services all over Turkey and their offices located in six different provinces where foreign trade operations are intensive.


By the end of 2005, the largest logistical merger in the world took place with the acquisition of Exel by DHL. Operating under the brand of DHL Supply Chain today, the company provides supply chain management services from one single source and functions as a general and unbiased contractor. DHL Supply Chain not only enables improvements in terms of visibility, transparency, and service standards (punctuality, error-free business, and cycle time) for its customers, but ensures that personnel and shipment costs are reduced and complex aspects of the process are simplified, as well. In order to offer better quality services to its customers, DHL Supply Chain enables increases in efficiency by providing other expanded supply chain services, as well as warehousing, distribution and value-added services. Providing services via its 2,000 employees in a total of 32 locations including 18 transfer centers, and 300,000 m² of storage area in Turkey, DHL Supply Chain performs operations in the life science & healthcare, consumer, automotive, retail, technology, and chemical sectors.


Operating in Turkey since 2004, DHL Freight provides partial, groupage and full land freight services to Europe, Turkic Republics, Russia and the Middle Eastern countries. Providing service with its own offices in various regions and countries worldwide, DHL Freight has 208 terminals. DHL Freight, which also offers value-added land freight services (express freight services, shipment of hazardous goods, warehouse services, fair transportation services, customs services), provides solutions to its customers with its partial/groupage and full trailer-truck transportation solutions, competitive transit times, extensive potential to provide equipment and vehicles.


Defining its mission as connecting people to each other and improving their lives, DHL makes this mission the focus of all its business processes as it conducts its daily operations and its corporate responsibilities. The “2020 Strategy”, which unites the success of the company in the sector with corporate responsibility (Focus, Connect, Grow), is one of the most important indicators of DHL’s aim to steer the logistics industry. The primary objective of DHL that works to adapt to the changing needs of its shareholders is to be the “Preferred Supplier”, the “Preferred Employer” and the “Preferred Investment”. The “2020 Strategy”, which ensures a foresight for the future, will enable DHL to establish a stable balance between economy, ecology and the society and to overcome the problems that may arise in the future. The leadership goal to steer logistics is further strengthened with the goal “to be criteria for responsible establishments” specified in 2014.


The global environmental and corporate sustainability platform of DHL consists of three main units: GOGREEN (Reduction of Carbon Footprint), GOHELP (Disaster Response) and GOTEACH (Support Training). DHL has been supporting the İstanbul Foundation of Culture and Arts for 20 years as the logistics solution partner. DHL also places performing its environmental responsibilities and improving the lives of individuals among its priorities, by cooperating with various foundations and organizations such as TOFD (The Spinal Cord Paralytics Association of Turkey), KAÇUV (The Hope Foundation for Children with Cancer), TOHUM Otizm (Tohum Turkey Autism Early Diagnosis and Education Foundation), TURMEPA (Turkish Marine Environment Protection Association) and UNICEF.