10/26/2010

Turkey poised to become a global call center hub

Hurriyet Daily News - Turkey is rapidly becoming an international hub for call centers, thanks to its young and dynamic population, in addition to its extremely favorable geographical location.

The country has a lot to offer to international companies that would like to operate their customer, sales and marketing services from the country, Jabra’s manager for Turkey, Deniz Babucoglu, told the press during the Sixth International Call Center Conference and Expo in Istanbul.

Noting that international companies outsource marketing and customer relations to call centers operating in Turkey due to its high-quality and inexpensive work force, low cost of communication and efficient technological infrastructure, Babucoglu said he expects the number of employees to reach 50,000 by 2012.

The call center sector has been growing 50 percent annually, offering affordable prices for international companies.
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